General Resort Questions

How do I make a reservation at Sapphire Beach Resort?

Our dedicated reservations team is located at the resort and is staffed by travel and leisure specialists who possess extensive knowledge of our island, country and resort. You can book online, contact us via email, call our toll-free number: 1-844-587-7644, or contact us locally at +501 – 671-2553.


What amenities are in my room?

All rooms feature ceiling fans, a Flat screen TV, DVD Player, all necessary cutlery, air conditioning as well as an iron (ironing boards are available upon request), electronic safe, shampoo, conditioner, body wash and lotion.


Does my room have a kitchen?

Yes, your room has a small kitchen with refrigerator/freezer, stove, microwave, coffee maker, toaster, blender, basic crockery, cutlery and cookware. Purified drinking water, along with coffee, sugar and coffee creamer are provided for the duration of your stay.


I’m celebrating a special occasion, can you help?

Our Guest Services Concierge can assist with gift baskets, birthday cakes, floral arrangements, private dinners, private boat charters, charter flights over the world-famous Blue Hole, and more. Email us at to inquire.


Do you have a pool?

We actually have 3 on our property as well as a pool bar. Our pool is reserved for the exclusive use of Sapphire Beach’s owners and registered guests. Running, diving, dangerous stunts and glass containers are not permitted around our pools.


Does the property provide pool towels?

Yes, we provide beach towel at no charge and they can be collected and returned in the lobby.


What are the office hours?

Our Front Desk staff is available to assist you from 7am to 8pm daily. After hours, our security staff is onsite to assist you.


Do you have Wi-Fi?

Yes, Wi-Fi is available in your villa or suite as well as throughout the resort and is free for all registered guests. Please note that the Wi-Fi service in Belize may not be as fast or reliable as you may be accustomed to.


Do I need an electric adapter/converter?

If you are travelling from the USA or Canada, please note that Belize operates on 110 V, which is the same as the same as your home country. If you are traveling from another country, you will most likely require an electrical adapter.


Is there a spa onsite?

Heavenly Paradise Spa, our mobile spa partner, offers an extensive menu of spa services to treat your mind, body and soul while staying with us. Spa services can be enjoyed in your room and on your balcony however, the most serene experience is guaranteed to be enjoyed on the beach. Treatments can be pre-booked to secure your desired “me time” or arranged once you are onsite.


What’s all the fuss about seagrass?

Belize is quite fortunate to enjoy the protection of the World’s second largest barrier reef system. Due to the protection of the reef, the waters off of our coast are generally shallow and calm for quite a way out. As we don’t experience strong wave action, seagrass has a chance to take root. For this reason, you’ll find the sea beds of Ambergris Caye to be predominantly grassy.

It’s important to keep in mind that this seagrass is an important part of Belize’s ecosystem, and the removal of seagrass is highly controversial and legislated due to its importance to the health of the barrier reef.

What this all means is that Sapphire’s beach does not have a traditional walk in beach you may see in other destinations. Nevertheless, we are proud to showcase one of the best beaches on Ambergris Caye.


What about the sargassum seaweed I have read about?

Coastal areas of the southern USA, Mexico, Central America and the Caribbean intermittently experience periods of sargassum seaweed washing ashore throughout the year. Our staff works diligently to keep our area clear however, guests should be aware when visiting coastal areas that seaweed may be present.


Are hairdryers provided?

Yes, hairdryers and toiletries are provided in all units.